Put deposit on a 2017 Shelby on a Monday. Financed vehicle, had check in hand, and was to make 6 hour drive to dealership on Saturday to finalize paperwork. We had a massive snowstorm in my area, so I contacted dealership to advise that I would not be able to make it until Monday (dealership closed on Sunday). Was told that they would not hold vehicle, regardless of deposit would put vehicle back up for sale. I offered to overnight the check, to no avail. Reluctantly, I made the trip to the dealership only to discover that the drivers side door of the vehicle had a fitment issue (not disclosed by dealer prior to purchase). General Manager made aware, would not personally discuss the issue, deferred to the salesman who was unwilling to resolve matter. I have been buying a new vehicle every 2 or 3 years for the past 30+ years and have dealt with many dealerships across many states - this is the first time I have ever had such a negative experience.

I have been in the market for a top of the line Ford Explorer, and I looked around for quite a while, and ultimately I couldn't have asked for a better car buying experience than the one I had at Sherwood-Groves Auto Group. From the moment that I entered the dealership I felt as though I was special. The General Manager, Brandon Groves, greeted me at the door and invited me into his office. Because I already knew what I wanted, there were no pressure sales; rather, they showed me what they had in inventory that met my needs, then afforded me time to make my decision. When my decision was made, I dealt with Chris from Finance. Everything went smoothly there, and while I was waiting for my paperwork to be completed, the PowerSports Manager, Erin Groves, saw me walking around the showroom and introduced herself and asked asked me if I had everything I needed. After all was said and done, I left the dealership with my brand new 2016 Ford Explorer Platinum, completely happy.

Great dealership/service center. They were very willing to help me out in finding affordable financing and purchasing a reliable vehicle. They answered all my questions. I love my truck! Went above and beyond my expectations when purchasing my vehicle. I've never heard anything bad about this dealership.