I called Stanley Steemer about two weeks ago and today was the soonest they could send someone out for an estimate. They even called yesterday to confirm our appointment between 9-10am today. We waited and waited and waited... Around 10:06, I called the office and they said that the serviceman had gotten lost on my street. I gave them directions and then about 10 minutes later, they called and said they didn't know which house was mine. I think this was all a lie to cover up being late. I opened the door for them, and they didn't even say hi. They both looked like bums-- oversized wrinkled clothes, shirts untucked, muddy boots. They tracked dirt all through my living room. Then they wouldn't listen to me. We waited for them for over an hour and a half and they were here less than 10 minutes. What a gigantic waste of my time! Then the manager kept justifying their un-professionalism and acted like I was lying. They won't be getting my business!