Expecting an important package to be delivered on 4/16...Check the shipping, out for delivery in the am (wonderful)...4pm rolls around, no package...I call customer service center. They promise that they are delivering it and it will be here by 7pm and I dont need to come pick it up...Still waiting ..it is now 7:30 I call again..This time they apologize they went to deliver it and realize they didn't put it on the truck.."OK can I come pick it up?" "No, the customer service center closed at 7, but we can hold it and you pick it up tomorrow."