The service department is hard to get a hold of .If you do get a hold of them they are not helpful at all. I have been ordering all my parts online, i just give them the model number and part I want and they confirm that its the part I NEED for my equipment.....at least someone wants the business

I bought a Viper machine from Phoenix Machine Repair in November. The machine has been non-operational more than it has been working. I have called for repair daily and now Scott the owner and the service technicians are not returning phone calls for a machine under warranty.