I went to Laird's last work to have a windshield installed. The counter staff was polite and helpful. After getting my car back, I drove about two miles and had to turn around because my rear view mirror was replaced with one that was much darker (polarized) and I couldn't see out of it well. The service technician responded to me by asking me if I was calling him a lair when I said the mirror was not mine. This was even after I told him that mine had the foil peeling away from the glass. I had my grandchildren with me at the time and the guy's rising anger really scared them. I am also stuck with a mirror I can't see out of. I do not recommend going to this company. The technician needs a lesson in customer service. He was at least as old as I am too. He should have known better.., A local favorite, or highly recommended because