I received a registered letter notice from "Private Mini Storage", and called to find out what it was about, since I wasn't behind on my account, what would it be for? My account was at the 1919 Broadway location, and apparently, they sold it. The never sent anything saying that it was sold, so when I call the number that was given to me, I found out that it was out of service. So I call another location, thinking I could get some kind of answers from them. I call the 800 number that is located on their website. I ask about the storage facility at 1919, and they guy just says "They sold it"... I'm thinking... OK... "So who did they sell it to?" Him: - "That's business matters, if you want to know, you'll need to go over there and find out".... Me "I'm not in Pearland anymore, I can't just walk over there and find out" Him - "Then call the operator - you know - Dial 0"... Me - "The registered letter came from you guys, so you should be able to tell me what it's about". Him: "No, that's business matters, I don't know why they sent you anything". Me - "Well, is there a main number that I can call to find out? There has to be some kind of way for me to find out why YOUR company sent me a registered letter". Him "You can dial 0. I'm not giving out any information to you, it's business matters". Me - "I made a contract with YOU guys, and YOU stored my stuff, so I have a right to know what you did with my stuff, and if someone else is in charge of it now... Don't you think?" Him - "No, it was sold, I don't have to give you any information on it"



So extremely rude. Very condescending. And why? Why be that rude? Their company sent me the registered letter, not the company that has the storage unit NOW.... So why can't they tell me why THEY sent it to me? And why be so secretive as to who owns it now?



This is customer service???? I wouldn't have them store my things now, even if they were free. Think about if you had an issue with your account, or an issue with some things that were left in storage... Is this the kind of treatment that you would want greeting you? No wonder they had to sell that location... If this is their standard of customer service, I would assume that other locations aren't too far behind to be sold. There's no way that you can keep a company going with the poor customer service that they exhibit.