If you install your sh*t improperly, and hope the customer doesn't find out, then that is just shady business. Especially when you won't fix what you installed improperly. A warranty covers parts, like a phone or transmission. Negligence by your installer isn't a product warranty issue, it's a training and business issue. It is your reputation! You guys installed my drain line improperly and it failed FAAAARRR before your warranty period ended. It's not only flat because you improperly supported it, but also out of line because you installed it improperly. Then you claim it is my fault because I contacted you about it 3 weeks after your supposed warranty period? Bulls**t! Your product failed during the warranty period. You are liable to fix it or give me my money back. How am I supposed to see something buried in the ground? I trusted you guys! You can't even stand by your service enough to accept that you installed things improperly. This is completely your fault. Your business will suffer because of this.

HIRE THESE GUYS! They are competent, experienced, helpful, caring, and VERY reasonably priced! Manny and his crew replaced my sewer line from the house to the sidewalk (40+ feet with trenchless technology), replaced the water supply pressure regulator, replaced a toilet, shower, and faucet, and made some other minor repairs. I watched everything they did for three days (literally!). They are extremely professional and do top quality work. How do I know? I was a residential property manager for 26 years (now retired), and operated my own residential property management company for most of that time. I wrote a monthly column for Apartment Age magazine for eight years and have written dozens of other management articles published in trade magazines all around the country. I ran several in-house maintenance crews, including many plumbers. I’ve seen a LOT of work performed. I KNOW good work when I see it, and this was the best plumbing I’ve ever seen.



If you’re in a hurry, go to their website now (http://www.therooterdrainexpert.com/). Find the service you need, click on it and scroll down to watch a VIDEO about it. Or go watch all their videos on youtube here: http://www.youtube.com/user/TheRooterDrainExpert/videos. The videos provide a quick education on what you need.



If you want more detail on what makes this company special, read on.



At first I had hired a large, well-known company, but after four hours on the job I fired them. Manny picked up where they left off, and the difference was incredible! He quoted me an honest price, not one based on the desperation of my situation. I was in a vulnerable position, but Manny offered legitimate solutions instead of trying to take advantage of me. Manny was mindful of my stress in dealing with this unexpected, unpleasant, expensive burden, and always took the time to reassure me and carefully explain everything before doing anything. He actually made the whole ordeal comfortable for me!



Most contractors don’t really want the customer watching the work, but Manny encouraged me to watch! He gladly explained in detail every step of the process, taking time to educate me on the various options, expenses, and current technology. Manny’s genuinely helpful and positive attitude was reflected by his men. The team had a great working relationship – it was clear that they respected each other’s abilities and had confidence in their competence. They enjoyed their work and took visible pride in a job well done.



Another clear sign of excellence was the fact that Manny always insisted on doing his own diagnosis and analysis. He made sure everything was pre-tested prior to city inspection so there would be no surprises and no delays (BTW, this company has a good reputation with the city inspectors!). Every one of the team was highly skilled and worked hard. They were always on time and willing to conform to my schedule when necessary. They were very respectful of my property, and always wore clean shoe covers in the house. They were truly sensitive to my every concern, and their patching and clean-up were impeccable. They worked in concert like a symphony -- simply the best plumbers I have ever seen! HIRE THESE GUYS!!