A Saturday afternoon burnout of a critical part on our trusty-but-old heat pump should have yielded a far worse experience than the one we had, but that’s probably because I called St. John’s Heating and Air instead of someone else.
Derek called me back in 10 minutes and was up front about the slightly higher weekend service call fee. I was happy to pay a premium to have someone come out on a Saturday, especially given the 97 degree heat. He gave me a time estimate for his arrival (and beat it by 30 minutes), and got to work immediately when he arrived.
Luckily the problem hadn’t cascaded into more problems (why don’t these systems have fail-safes, anyway?) before he got there. He had the equivalent part on the truck, and within an hour we were back in business! It was LESS THAN 3 HOURS from call-out to a digital invoice that had the EXACT cost that he quoted at the beginning. I recommend St. John’s Heating and Air to anyone in the Chattanooga area. Thanks!

St. John's Heating and Air provided me with one of the best customer experiences I have ever had. From the beginning to the end of the process, Larry and his team were completely professional, efficient, and proactive. This could have been a very challenging experience for me since I live a couple hundred miles from the house where the work was being done, but they removed all of the potential stress and difficulty from the situation and actually made the process enjoyable. I would recommend St John's to anyone who needs work done in the greater Chattanooga area and fully endorse this company. This is actually the first time I have ever written an online review, but I decided to write this one after such a satisfactory experience. Work of this quality deserves to be recognized.

This is the most Professional company that has ever worked on my home! I had two other companies come out and both changed different parts and still could not fix my unit. Then i called St. John's and they fixed my problem right off the bat! They even called me back that night to confirm that I was satisfied! I will only call ST.JOHN'S for now on!!!

I have had to call St.John's two times and both times they have been wonderful! I had to have my unit moved the first time and the second time was in the scorching heat of the summer! My unit froze and the unit was blowing hot air. My 1 yr old daughter and I stayed with my parents that night since I figured I couldn't get anyone out that night (so I didn't call anyone). I called St.John's the next morning, told them about what time I got home and when I got there they were there waiting on me! They got me up and running that day and even called me later that night to make sure it was still cooling properly! I would recommend St.John's to anyone who needs their heating or air fixed or looked at!!!!!