What a terrible place. The owner Joe Is incredibly nasty.

We ordered a kid’s birthday cake. It wasn’t there when we arrived to pick it up. The staff spent the next 15 minutes trying to blame us in every way possible (you called the wrong store; you went to Freehold by mistake; you didn’t place an order).

Well it turns out that we _did_ place the order while actually standing in the Old Bridge store. The woman who took the order wrote down the wrong date.

But their _first_ instinct was to blame us — the customer.

We waited another 20 minutes while they made the cake. We would only find out later when we cut it open that they made it _wrong_.

And the whole fiasco made me very late arriving to the birthday party with the cake.

So to apparently make it up to us they gave us a tiny tray of cookies. We didn‘t want cookies. We wanted the right cake at the right time. No one ate the cookies. Oh, wait, I think one person had a cookie.

We were very unhappy. I spoke with the owner, Joe, today. Boy was he nasty. We gave you cookies, what else do you want?! He said. I can‘t believe you’re arguing with me over a cake — something so stupid. He said.

Obviously Joe thinks not having a cake ready when promised, blaming the customer when his staff was wrong, and making a cake incorrectly is no big deal.

That’s a great way of thinking when you’re in the bakery business.

Ironically this was our second time ordering this cake from them because we liked it last time.

But there’s no call for being treated so poorly. Joe should be ashamed.

We will never be back, and we will ensure everyone we know avoids this place.

What a loathsome nasty person Joe is. There’s simply no excuse.