I went into Good Earth yesterday to find items for a drastic dietary change I need to make. The employees were helpful and knowledgeable. The explained the differences between two different products, directed me to the items I was looking for, offered suggestions. Checkout was smooth and friendly. This store is not in my normal traffic pattern, but I go out of my way to shop there. They usually always have what I'm looking for and take good care of me while I'm there.

Over the past 6 months I have shopped at the Natural Foods Market on several occasions thus having experienced a drastic drop in customer service prompted me to write a review. 1. A month ago I went in to purchase a protein supplement but didn't understand the difference between "Raw Meal" and a Wheat based supplement, upon asking one of the guys that works there he said in a rude tone "One is vegetarian and the other isn't" he then looked the other way and proceeded to to ignore me and would not answer any more questions.2. A couple of weeks ago I went in to buy another supplement and had a similar experience with another male employee. This seems to be a pattern of rudeness at this place. Now I don't know what the problem is but I will make an effort to not shop there anymore; after all I can buy the same products in Costco or GNC or if need be online.I suggest you shop elsewhere!

I hadn't been to a natural foods store in years. I recently became vegetarian and needed many things that I was unfamiliar with. The employees were all professional, knowledgeable and friendly. They had everything I needed and they were able to answer all my questions. I will shop there for all my natural food needs.