Don't waste your time. Process is more legthy then applying for a mortgage. 3 hours we waited and knobody was there waiting. They let you fall in love with the animals first then then deny you these beautiful animals. My girls where heart broken and the kitten would have had a great home. The place is filthy and ran like a motor vehical. We were accussed of lying n the application and i guess we were subsiquesntly lied to that they would get back to us. "so we think your a dirty liar and crul to animals so we are going to continue to have a filhy place for animals to be and lie to your face" dont wast our time here, pet smart or even craigs list and we found claudia cares online and she is great! She even likes people! 3 hours and my little girls heart broken at paws. Sad as the real ones that suffer are the animals here.