I have been an Exotic Nutrition customer for quite sometime and sadly they are not what they used to be. exoticnutrition.com went from a reputable merchant to ripping customers off by not filling entire orders. I haven't has an ENTIRE order filled in months and not once have I been refunded for items not shipped or currently on back order. Furthermore there is no way for customers to know if entire orders have been filled as Exotic Nutrition's shipping statements all read that every item has been 'shipped' even if items are on backorder. Exotic Nutrition is also known as Sugar Glider Superstore or sugar-glider-store.com Back ordered items take sometimes 2 months to arrive, if ever. I have also had problems with little brown bugs in food and treats ordered from Exotic Nutrition. This sugar glider company appears to have gotten greedy and put safety of the pets they represent and their customers last.