Satisfied every time I buy there.

Thy have the worst customer service. I ordered something on best buy. com. I ordered it in September and it is now Decemeber and I have not received it yet. I called customer service and they told me it had been shipped out in November, I waited another Month. I went back to the Best buy store I had gone online and asked about the product. They informed me they could not help me ( they had only recommended I'd ordered the merchandise online @ best buy.com). So they told me to call the 800 # I did. They informed me I had not paid for the item, then after I went back in forth that I had paid for the item and wanted a refund. Customer service said oh I'm sorry you did paid my mistake. Then he informed me I could not get my money back because they had already shipped the merchandise out. I told him I had heard this story a few times before. It had been three Months, I wanted my money back, he told me he would have someone email me to make sure I did not want the item. By this time I was so upset, I could go on and on which I'm sure I already did. But It has beed 5 days and I have not got my email yet. Do not shop at Best Buy or Best Buy online.

Dirty parking lot. Always full of trash. Seems that their are never enough employees to assist customers and customers have to wait for hours at the customer service desk. Some serious new management needs to take place.