Back in February we had our AC and Furnace replaced by Backus Heating and Cooling (Company's name is now J & M Heating and Cooling). Everything started out fine until I gave them the required money to purchase the equipment. Then it was a challenge getting them out, always had excuses on why they couldn't make it or even better not showing up and not communicating. Quality of work was not to par, the pvc drain line had to be fixed 3 times first time looked like it was cut with a butter knife. They set the ac unit in place after cutting the old lines and never hooked ac unit up, they told me it's better to hook it up when it's warmer but they never capped the copper lines so moisture got into the lines. I ended up paying another company in May to finish hooking up my ac. I was suppose to receive a new ac pad, ac disconnect and ac cover which I never received, the other company that finished the job provided it. Backus offered a refund for unfinished work back in April but I have still yet to receive any refund. They will not reply to any of my recent communications. I know of one other family that is also very dissatisfied, I am curious how many others are going through similar situation with this company.So to end this review, I am very dissatisfied with my experience and quality of work from Backus Heating and Cooling. I refuse to ever use/refer them ever again. If you are looking for Heating and Cooling work use caution on who you pick.