On 6/1/2012, I took my wedding ring to the store to be repaired. I had a loose stone, and required a prong replacement. I left the ring at the store and they replaced the prong. I paid the fee for the replacement prong and took the ring home on 6/7/2012. After doing laundry on 6/24/2012, I realized that the repaired prong was broken, and three of the diamonds were missing from the ring. I looked for several hours, but was unable to find the missing stones. I returned to the store on Monday 6/25/2012 to see what could be done. The employee I spoke to was extremely rude, and unwilling to do anything to help resolve the issue. I left the ring at the shop and she ensured me that I would get a phone call with pricing for repairs. Two days later, I called the shop back and was told that they would replace the missing prong if I bought new diamonds from the shop. I asked if it was possible to get a refund for the original work, and was told that would not be possible. Can't trust this store!

Outstanding customer service and knowledge base. Will's attention to detail is second to none

Unique designs. One of a kind designs, at affordable prices. Terrific service! Thank you Minster's for being part of Newark.