They would not exchange a defective product (defect revealed itself after 3 days), and even lied about not having any in stock for an exchange. They seemed to be making up a defect product policy on the spot.

Everyone I know has told me about this place. I avoided it because I heard the price's were a bit high and it is true they are but I was still happy I went. They have the cutest dog stuff and it is quality. The staff is friendly but in no way pushy. I will definitely go back when I am in the mood to splurge or if I want to get a friend's dog a nice gift.