The website lays a claim to great service. However, when it comes to appliance repair, the service person is incapable of providing any service much less great service. The customer is told that the parts are ordered, but it would be a month to get them in, with a shipping cost of $100. Three months later, the parts are still not in, with a claim that it is a specially made part. (Actually a std whirlpool part) A quick search of the net shows the part available from a number of sources, with next day shipping at a cost of $44. Messages left over the 3 months went unanswered by the repairman. When approached personally, was rude, condescending and downright nasty. The owner of the store was no better. After months of waiting, I ordered my own part and will have the repairs done elsewhere. Will never purchase again from Russell's and would not recommend to anyone--especially the elderly who are grossly taken advantage of.