I ordered an arrangement for the funeral of a very dear family friend. The arrangement was picked from 1-800-FLOWERS web site. It cost $173.33. The arrangement was sparse and at 12 hours old there was a few wilted flowers and at 24 hours old many of the flowers were wilted and the roses were brown around the edges. I contacted the florist and the owner's son said there was nothing wrong with the arrangement, it was done to specification. He did not apologize or offer any compensation for such an important occasion!