If you need to take time off work for an installation, I would not schedule with this company. They do not take your time into consideration. 1) ordered windows, install scheduled a month out and on the scheduled install dates they were unable to complete install due to lack of materials. 2) took over a month to get it rescheduled for completion due to lack of correct materials and then install was not a priority to scheduler, it was an attitude of we will get you in when we have time. Meanwhile our house looks like a disaster because we have some new windows (+/- trim) & some old windows 2) install on final window was done incorrectly due to installers being rushed to completed the job so they could move on to someone else. 3) lack of return calls when you have concerns. Many promises made by salesman that never have been completed. Soon as we signed contract and they made their money they left us in the dark. 4) Main Pella Corporate will not assist as this is privately owned.

tried calling your store for hours, no answer, only vm, zero out with option to speak with human being only gives you another voice mailbox, how impersona!!!!