Franklin Towing & Recovery in Odenville is the most unprofessional company you can choose. I used their service on April 2017 . To be able to tow my car they needed to remove a small part in the front bumper of my car they forgot to put it back on. At the beginning Mr. Michael said they still had the part and told me to send my address and they would ship it to my home, it never came to my home so I called and ask they would hang up the phone sometimes or be so rude finally the owner several days later they told me the part was lost and they would order one and send it to me he said " we will call you to let you know when the part comes in " Mr. Michael never called and when I tried to get in touch they were so rude to me and hang up the phone when I tried to talk. I tried to call again and the owner Mr. Michael said I needed to talk to Tyler he was the driver that day of the service and that Tyler will have to be the person responsible for it. Tyler told me to send him all my car information and that he would get the part for me so I waited later when I tried to get in touch with him he had disconnected or changed his number so I called Franklin Towing & Recovery again the owner refused to be responsible for this and told me " you have to fix that problem with Tyler" So If you would please Franklin Towing I am still waiting for your company to show the professionalism you say you have and take responsability on this matter.