My wife and I had the same experience as others that have posted reviews regarding John DiRosato Plumbing. They charged us $600+ to fix an issue with our dishwasher. When we received the bill in the mail we were shocked. The bill was charging us for 2 men for 2.5 hours. In reality, two men arrived and one man left right away and returned at the end of the first hour. At that point the two men had a discussion about what needed to be done and left together for a half an hour to get parts. They returned and both worked for about an hour. We were charged for 2 men, for 2 and half hours. One man was not even at our home for an entire hour. He was not getting parts, he did not even know what we needed until the end of the first hour. He returned with a soda. We called Keith asking for an explanation and he said he would get back to us after "speaking with his guys". We told him we wanted to pay the bill, but we didn't believe the price was fair. We should have been charged for only one person for the first hour. He then lied to the owner stating that "we refused to pay". We called more than once over the course of months and never received a return call. We then received notice that our bill would go to collections if not paid within 7 days, and we called back asking for an explanation again. My wife was told by Keith that he didn't have time to talk to her and that the owner could get back to her a month and half later when he returned from vacation. She was also hung up on. We received a letter from a collection agency dated one day later than the 7 day notice sent by DiRosato. We paid the bill prior to receiving this and attached a letter asking to be reimbursed with the difference. The check was cashed an hour later. It was convenient that the check was cashed so quickly. In addition, John DiRosato was in fact at the office and not away. I hope people read this and think twice before contacting this company. Do so at your own risk.