Hello, We always aim to satisfy the needs of our customers no matter how difficult the job may be. However, there are times when a customer’s standards cannot possibly match even the best work of our technicians. In relation to this job, there was a lot of mis-communication in terms of what was expected to be done to restore the carpet (after fully examining its existing state) and what was realistically possible after completion of work. It's unfortunate that you were unhappy with the service we conducted but again, we did the absolute best we could in light of the existing circumstances. We always aim to satisfy the needs of our customers and we have over 10 years of very satisfied customers to prove it.