Very poor service. I don't know what has happened. I've used them for about 20 years. All good service until this week. My shower was dripping. I only asked for that to be fixed and the knob that adjusts the hot and cold to be replaced. In the process of trying to figure out the knob Brad damaged something in there. Needless to say 5 days now of ice cold showers. I get no hot water. Was told he would be out first thing today. Between 8 and 10. Waited till after 10 and had to take cold shower because I work tonight. Well they came during my shower. I called them and for the second time I was talked over and scolded by Craig. He claimed not to have my cell number but he called me on my cell on Saturday. I'm your customer and that's how they treat you.

I paid Bensinger $10,000 to install a heating system in a rental property I own. They installed half a heating system. They left rooms unheated . My tenants have taken me to court because of this. Very strange indeed.

I wasted my valuable time taking time off from work to be home for a scheduled appointment during the day that didn't happen because the person never showed. Three hours later when I called and I spoke to the original man who scheduled it he said "Oh I got busy but I'm available now." By then it was 6:00 p.m. First impression was unprofessional and insulting therefore I called someone else who was reliable and courteous and it worked out just great. I rate the experience less than one star.

Horrible!!!

I contacted Bensinger for an emergency situation (never contacted them before), our furnace will not light, and they offered to send someone to our home. I started explaining the problem a little more in detail and what I have already done to trouble shoot and asked for a ballpark figure of how much it would cost. I understand that it varies, but if you know your job you can give a worse case scenario figure if the issue is described in enough detail. I was told that if he were sending someone out that they were not going to just give me an estimate they were going to fix the problem. This is all fine and dandy, but I do not believe in blind sales and I will not commit to a deal without knowing what is involved. Because I asked for a ballpark figure Craig Bensinger started talking over me and told me that I needed to continue to look around as his day suddenly filled up (after he told me he could send someone and we were still on the phone) and he would not be able to help me today. He did not care that I did not have an alternate heating source and refused to listen to me because I didn't want to allow him to come into my home and fix my system without knowing what it may involve. Horrible business practice.

It cost me $98.00 just for them to walk in my home for 15 minutes. Told me the job would be $600.00. I looked up the part and it was $100.00, where does the other $500.00 come from? my husband fixed it in 15 minutes. Do not call them ever!!!

They are by far the best plumbers in area. I have been using Bensinger for years in my home. He is honest, reasonable, and quick to respond in emergency situations. He does require quick payment once services are completed. My guess is that people who have rated Bensinger poorly probably owe money. I would not won't work for free either during regular business day or in emergency situation. AAA score.

Had an emergency on Christmas Day a few years ago. They came out as soon as they could. Most places refused. Very grateful.

I have contact Bensinger twice, both times in emergency situations with no heat during winter and a gas leak during the summer. They were the rudest and most unprofessional to deal with and would NOT come out to help in any way. They basically told me to go to ****. There is no way these guys should be in business.

They are very unprofessional. Will give you a million excuses as to why they don't show. They drink on the job. Basically, only choose this company if you want to wait three months for a stoker to be installed. and pay another plumber to finish the job because they don't show in the middle of winter and let your pipes freeze!