Very BAD customer service, been waiting over 5 months on a repair to be made on my sofa that was defective when I got it 6 months ago. Service tech said he had to replace a part been several months now and will not return calls. Mgr at store will not return calls and going to store gets no results. Worst customer service ever, I think the next step is to call the consumer reporters at the news stations. Buyer Beware and stay away from this place, cheap made furniture and will not stand behind warranty or the extra service agreements they sell you.

I wish I had a way to not rate it at all and I wish I had read the complaints .manager Sandra there is rude and will not give me a delivery time just because its snowing doesn't mean they can back out on their agreement will not give me a time that they'll come guess what lady !we are customers too ! get to work a deal is a deal ! she cant even talk to me because she has customers . what the hell are we may I ask ?

worst company I have ever dealt with. Sell you a policy against stains and then when you need to use it, they find a thousand reasons not to stand behind their leather policy (ink)