I have used this VET, for about 20 years and we have had many different experiences..I realize he is the only one man with many demands and not enough time to do all he needs..With that said..I have read the review left about waiting time..Yes a 10.00 appointment could easily turn into a 12.00. I understand He has emergencies and he is the only one who can take care of those..That does leave the ones with a set time to get shots,check ups , ect having to do more waiting then we like..However,,I am sure if we were the one with the emergency we might feel different,if we found out,,while our pet was dieing he waited for a 10.00 check up..Overall..I have had the opportunity to meet a man who has helped me and family,.He always treated our pets with compassion. James has helped me better understand how to take care of many issues on my own..Saving me time and money..No one is perfect and he is not..BUT..He is a good Vet and tries to help us when he can..