Pricing & Billing
To whom do I pay my SuperPages On the Go monthly subscription fee?
Verizon wireless customers using the Get It Now® store and U.S. Cellular customers using easyedgeSM will incur a monthly subscription fee. This detail will appear on your wireless carrier bill and should be paid to your carrier.
Superpages Mobile for BlackBerry and Superpages Mobile for Java Phones are free to use regardless of carrier.
BlackBerry Devices
I keep getting "Connection failed" or "Cannot open tunnel" messages. What do I do?
In order for Superpages Mobile to connect to the internet, you may need to set a wireless gateway for your provider. To do this go to the TCP options (usually found under Options > Advanced > TCP) and fill in the appropriate APN for your carrier. If you do not see TCP options make sure your device is running Blackberry OS version 4.1 or higher. Here is a list of known settings:
AT&T (USA)
APN: proxy , (Note:Username/password fields are blank)
T-Mobile (USA)
APN: wap.voicestream.com, (Note:Username/password fields are blank)
Rogers (USA)
APN: internet.com, (Note:Username/password is blank)
If this does not work, call Rogers and get the "internet.com Access Point Name" added to your account. If they say it already exists, tell them to load up the records anyway, just to double-check.
Do I need a special phone to access Superpages?
The Superpages Mobile application is available for download to a large number of phone models. To check if the Superpages Mobile application is available for your phone, select your carrier, brand and model at the top of this page. The application is being developed for many more models and the availability list will be updated regularly.
The application isn’t available for my phone, is there another way to query Superpages?
Yes, another way to access Superpages from your phone is through the Internet. Just open the Mobile Web on your handset and go to http://superpages.com. Be sure and set this website as a "Favorite" for easy future access.
Can I receive a call when I am downloading the Superpages Mobile application?
While you’re downloading an application, incoming calls will automatically be rolled over to your voicemail if you have it. If you do not have voicemail, the caller will receive a busy signal. Downloading will not be interrupted.
Can I receive a call when I am using the Superpages Mobile application?
While using the Superpages Mobile application, the incoming call will automatically pause the application. Once your call is complete, you have the option to resume using the application. You won’t have to miss a call.
Do I use my voice minutes when I download Superpages applications?
Yes. The minutes are used when you browse the carrier’s catalog on your phone or you access the Internet from your phone for downloading applications. If you exceed your monthly allowance minutes while browsing and downloading, you will be charged the same rate as voice minutes over your airtime allowance.
How long does it take to download the Superpages application?
Most applications take approximately 1 minute to download. Application download times will vary based on the application size.
Do I use my voice minutes when I’m using an application?
Not always. Some applications do not incur airtime charges during usage. However, there are some applications that will require your phone to make a network connection and use voice minutes. For instance the Superpages application makes a network connection to query a database for the latest information available. If you exceed your monthly allowance minutes while using the application, you will be charged the same rate as voice minutes over your airtime allowance.
Do I use my voice minutes when I’m removing an application?
Applications that were downloaded as subscriptions will be charged airtime while being removed (cancelled). Applications that were downloaded as purchases do not incur airtime charges during removal from the handset. If you exceed your allowance minutes while removing an application, you will be charged the same rate as voice minutes over your airtime allowance.
After I find the listing I want, how do I find the phone number?
To view the phone number, map and driving directions to the listing, scroll until the listing is highlighted and press "OK" or "ENTER". The complete address and phone number will be displayed.
Is there a way to automatically call the phone number on the listing I found?
Yes. After you have highlighted the listing you want and clicked "OK" or "ENTER" you’ll see a list of options below the phone number or you can click "OPTIONS" in the bottom right corner to see the option choices. "CALL" will be choice #1. Just press "1" on your keyboard to automatically call the phone number of the listing you’ve chosen.
What’s the difference between Biz Name & Biz Type?
If you know the specific business name you’d like to look up, you can use Biz Name and receive listings for businesses with that name. But if you’ve forgotten the business name or want to find a business that sells a certain product or service, you can use Biz Type and choose a category.
Do I have to use a first name when searching for person?
No. A search can be completed with only a last name. But there will be more specific results if a first name or initial is used.
If I get a long list of results to my query, how do I move to the end of the list quickly?
When search results include listings throughout the alphabet, a choice of "Jump to" will be listed at the bottom of the screen. No matter where you are in the long list, you can type a letter and click "OK" or "ENTER" and the listings that start with that letter will appear.
Why do some reverse number queries not get any results?
Only phone numbers listed in public directory databases are available for reverse number queries. If the number is unlisted (many of which are mobile numbers) results are unavailable.
