Let's see - I wandered in there exactly 15 days ago to get a new phone. I wanted an android, and I had an iPhone, so I also wanted some help with transferring bookmarks, contacts, and apps. There was a glitch - in that I wanted to just pay for the phone. My bank's algorithm denied the charge - so I wandered down the street to get the cash to pay for the phone. So far so good - until the following morning, I got an email from Verizonwireless with my new "financing contract." Said "friendly" sales person had financed $10 of my new phone for two years, tying up the line, locking the phone. She also switched me from a 2g to a 4G plan, and without telling me added some kind of insurance to the bil - to dry out the phone if it ever got wet.

The following day, I went back to the store to call her out as the thief she was - demanded to return the phone. The manager took back most of the accessories, but REFUSED TO TAKE BACK THE PHONE BECAUSE I HAD THROWN OUT THE BOX - a $1200 Samsung Galaxy S20+. The phone was LOCKED - - because of HIS dishonest employee - and I couldn't change carriers without buying another phone.

My complaint to VERIZON prompted an area manager to call me and he assured me the phone was unlocked. After spending more than 4 hours at the SPRINT store in town the following Monday, that included multiple phone calls to the area manager, who ASSURED me the phone was "unlocked", I finally told the sales person there to sell me another phone - I would deal with the Wireless Zone folks in court. So, I forked out the money for another phone in two weeks - wasted HOURS of my time between July 17 and 20 driving to Dover (to try to get the phone unlocked), driving back to Wireless Zone to return the phone - manager refused to take it back! On the phone with area manager, wrote a complaint to DE AG's Consumer Protection Bureau - and I wrote a demand letter to Wireless Zone - as yet unanswered for the waste of my time, the additional money I put out. Wed, July 29, I got an email from Verizonwireless telling me they had processed my "request" to have the phone unlocked. It was NOT unlocked as of the day I bought my phone at Sprint.

DO NOT SHOP THERE! THEY ARE NOT HONEST! It COST ME $1200 to have a phone I DON'T NEED BECAUSE I'M NOT DOING BUSINESS WITH VERIZONWIRELESS EVER AGAIN. I was a 25 year customer. This store changed that.

Get Service, plus they match online prices!!!

Best customer service Ever!!!!