I am very appalled that a life long customer would not receive the courtesy of a review of her security system. She has paid religiously and has never ever received a phone call to come out and just talk to her about a more secure system. I called today and was told that the system was installed with no maintenance/service included. What good is the security service if it is not monitored. This is highly disturbing to me that your company would not value its customer any more than this. I also contacted your offices to see if you had online payment options, and that is not an option either. I will therefore look to obtain a security system that would provide a more personal touch with its service.