This place is great...i made an appt and they took me after waiting about 5 min...Stephanie was great...it was my first time getting lashes and shewas super gentle...fast...and explained the entire process from start to finish...the only complaint I have I'd that I would have liked a more private setting instead of the open croon with 8 or so beds in an open room...also deciding on what kind or length of lashes was easy and comfortable...I didn't feel pressured to buy anything extra...except when johnny himself "highly" recommended waterproofing...