WHEN the installers did show up something was damaged. We continued to hear constant excuses why it couldn't be done right the first time. They "tried" to repair mistakes only to break something else. NO communication between the installer scheduler and the installers, several days of no showing by the installers. After the first week the owner was the main contact for all of the problems we were trying to work through, the missing material to the damaged countertops. The owner never returned calls. The entire staff had the same work ethic, give the customer excuses why it was incorrectly done in the first place. With this company you will get - NO customer service, PLENTY of excuses, damage to your house and an incomplete floor. Someone else had to finish the flooring project and do the repairs that this company was not able to do.