I’m writing this review to warn others of the business practices of Perfect water, Inc. Lehigh Acres, Fl. In Feb 2019 I was having problems with my water softener and contacted Perfect Water to come out, They changed me $75.00 for a service call and then took 5 min to tell me that the timer head needed to be replaced. The head was ordered and they came out the following day, charged another $75.00 service call fee for the same job, and installed the new head, at a total cost of $327.00. A few months later I started having the same problem again. Finally in Jan 2020 it stopped working all together. I immediately called Perfect Water and was told that there was no warranty on the 11 mo old head. There only response was to come back out at an additional $190.00 service fee, At that point I brought in a professional water contractor to evaluate our entire system. During this inspection it was determined that Perfect Water had only installed a partial head which did not include a new valve and other necessary plumbing to fix the problem. This was the first that I became aware that I had not received the full timer head I paid for. The partial head was valued at approx. $90.00 1/2 the cost of the complete head. I contacted Perfect Water on 3 occasions and gave them every opportunity to make this right in some manner. They refused to do anything and advised in writing that they would no longer correspond with me on this matter. I then contacted a reputable contractor who came out the same day and gave me a free estimate. I purchased a totally new digital unit at a total cost of $600.00 installed with a 3 yr warranty. There are several reputable contractors out there that provide free estimates and I would highly recommend using them to avoid being gouged with excessive service call fees. As a retired bank executive I’m highly service and customer oriented and I would not recommend dealing with Perfect water, Lehigh Acres fl.
BUYERS Beware!