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      Clark County Pool & Lawn Service, Inc

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      Landscaping & Lawn Services, Landscape Contractors, Lawn Maintenance

      4710 Wynn Rd, Las Vegas, NV 89103

      702-362-8295

      CLOSED NOW: 
      Today: 8:00 am - 5:00 pm
      Amenities:
      Wheelchair accessible
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      REVIEWS write reviewWrite a Review

      REVIEW SUMMARY

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      1 Reviews
      Rate this business!
      First-classBetter than mostAbout what I expectedNot the worst...Disappointing
      G
      Glenn M.

      11/03/17

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      The owner, Aaron, is rude, condescending, and confrontational. New customers beware!We have been using Clark County Pool & Lawn for at least a year now and our account has been cancelled by the owner, Aaron, after I spoke with him over the phone this morning. Yesterday, the technician came out for the normal weekly maintenance on our pool. We did not find out until the early evening, that night, that he had broken a bolt on our pump and the filter was shut off. The next morning, my husband spoke with Jeanette who told him it would cost $120 to repair (that we had to pay for it). I called back to speak with the owner about the lack of communication and he was instantly confrontational and rude to me. By no means was I even calling to argue with him. I simply wanted to know why the technician didn't tell us the bolt had broken when it happened as my husband was home. He then went on to blame us saying the pump had rust and that it wasn't the technician's fault. Again, I wasn't concerned about the bolt breaking, so I asked him to not be so rude and reminded him I was merely calling about the lack of communication. I let him know that if we knew, in advance, there was rust, we would had taken preventative measures. He told me that they have up to 24 hours to contact the customer if there is an issue. I even asked if there was water leaking, would they take up to 24 hours to notify the customer, and he said yes. He refused to acknowledge the poor communication and instead kept saying it was our fault the bolt broke. He then said he was cancelling our account immediately and that we were no longer customers. When I told him I was going to report him to the Better Business Bureau he said, "You're a joke. You should be a comedian and I'll buy the first ticket to your show." and hung up on me.Proceed with absolute caution with this company. If you choose to use them, don't EVER call to complain or inquire about their practices as it's clear the owner, Aaron, has an anger issue.

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      DETAILS

      We Are Committed To Providing Professional, High Quality Swimming Pool and Spa Service, Maintenance and Repair For The Discerning Homeowner.

      General Info
      Our goal at Clark County Pool & Lawn Service is to create lasting relationships with our customers by offering the finest personal service in the industry. We continue to achieve this with our reliability, honesty and unique level of customer service. When you call Clark County Pool & Lawn Service during regular business hours, you will speak with a live person and, if needed, the owner is always available to you. We are ready to exceed your expectations and cater to your every pool need. Clark County Pool & Lawn Service, Inc. is family owned and has been serving the Las Vegas Valley for over 40 years. Our on staff repairman has been with our company for over 33 years, performing every type of repair on residential swimming pools and spas, from installing a simple O ring to a complete installation of a new pump, motor and filtration system. With the large number of swimming pool service companies in the Las Vegas Valley, there are a lot of choices available for consumers. At Clark County Pool & Lawn Service we believe our unparalleled customer service sets us apart from the competition. We provide high-quality service at a fair price & with no monthly contracts. Clark County Pool & Lawn Services? technicians are well trained and courteous and have the knowledge and experience to keep your swimming pool clean, beautiful and in peak operating condition all year long. If a problem arises with your equipment your pool technician will notify the office immediately and our office personnel will contact you.
      Hours
      Regular Hours
      Mon - Fri:
      Sat - SunClosed
      Categories
      Landscaping & Lawn Services, Landscape Contractors, Lawn Maintenance, Sauna Equipment & Supplies, Spas & Hot Tubs, Spas & Hot Tubs-Repair & Service, Swimming Pool Dealers, Swimming Pool Repair & Service, Weed Control Service
      Services/Products
      Weekly Swimming Pool and Spa Service A Full Cleaning and Chemical Service Each Week Includes: * Skim Pool Surface * Vacuum Pool * Brush Walls and Tile * Empty or Clean Skimmer and Pump Baskets, Nets and Screens * Check Water Level * Equipment Check * Check and Balance Chemicals As Needed * Backwashing As Needed * Cartridge Filter Cleaning As Needed (Additional Charge) * Signing and Dating Of Time Card Left on Premise Swimming Pool and Spa Repair Services: * Pump and Motor Maintenance and Replacement * Filter Cleaning * All Filter Repair and Replacement * Stain Removal * Algae Removal and Control * Remote Control Panel Repairs and Installations * Pool and Spa Light Repair * Installation of New Swimming Pool and Spa Lights * Pool and Spa Timer Repair and Replacement * Chlorinator Repair and Replacement * Heater Repair and Replacement * Simple Pool and Spa Leak Detection * Chlorinated Pool System Repair and Installation * Plumbing Leaks Additional Services Available, But Not Limited To: * Draining * Clean Ups of Green Pools * Acid Washing/Chlorine Bath * Tile Bead Blasting * DE/Cartridge Filter Cleaning * Sand Changes * Rebar/Plaster Patch * Repair and Installation of Automatic Pool Cleaners * Above Ground Spa & Hot Tub Rapair
      Accreditation

      BBB Accredited

      Licensed, Bonded and Insured

      Other Link

      http://clarkcountypoolandlawn.com

      Other Information

      Wheelchair Accessible: Yes

      Bike Parking: Yes

      Services: Lawn Maintenance, Weed Cutting, Hot Tub Repair

      Data provided by one or more of the following: Thryv, Data Axle, Yext.