Berkshire Vista Resort Inc
312 Kittle Rd, Lanesborough, MA 01237
413-738-5154
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08/27/13
We would NOT recommend going there. The grounds, guests and staff are wonderful. BUT, we have never been treated in such an abrupt, rude, uncaring and hostile manner as we were by Dan, the owner. Although we liked everything else, we will not return until he is no longer associated with the resort. The hot water heater did not work in the RV we rented (their website claims it is a "cabin" that can sleep 6. In fact it can sleep two at best, in a room not much larger than the double bed it contained) for two days. The staff was very helpful, but could not get the heater fixed. The staff said that the heater was filthy, and had actually malfunctioned previously. It was reported to Dan that there was a problem. At 11:30 in the morning he found us eating breakfast and asked what the problem was. We told him, and suggested that since we had it reserved for three days, the least he could do was comp us the third night
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Phone: 413-738-5164
TollFree: 800-882-8859
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