Friendly staff, bad haircut. Had to go back a week later to get it evened up. Less than a week later, I was back to clipping or pony tailing it. It looked that BAD. I have....HAD....thick, heavy, Yoko Ono-ish hair.Wanted something a little more stylish, trendy and age appropriate. It's obvious they didn't know how to handle it.... If you're just getting a trim, I'm sure they'd be capable, but if you have extreme hair, stay away. Guess I'll just have to let it grow out...Thank goodness my hair grows quickly. Guess it's back to square one. Based on my one experience, couldn't recommend.