Styist Christina (or woman working there) called my 11 year old daughters "not normal" and "bad". My daughter has mixed hair (black/white). It is VERY thick and VERY curly, and is not easy. The stylist actually said she was going to cut out any knots she could not comb through. I gave her an out and said that if she couldn't do it that was okay and I would take her somewhere else. She said that she could do it and then when she realized it was too much insulted my daughter. Horrible customer service and I only hope my daughter doesn't remember everything that was said.