Dont get me wrong i love verizon and have been with them for years. My problem is the hour long waits you have to go through in order to get a few questions asked at the stores. So instead of going to the store this time i decided to call. I might as well of went to the store cause i was on hold forever. by the time my call was recieved my battery died on my phone!!! Verizon does have the best phone service but the customer service sucks. My advice is if you want to upgrade your phone do it online, cause if you sit in the store for an hour for somebody to help you then you realize they dont have the phone you want, well then you just wasted precious time. AND if you get your upgrade online your rebate is already added. I was just thinking it was just this store that took forever getting to the next person in line but i was wrong. Same thing happened to me with the next store i went to. But the good thing about verizon is the little booths in the malls they have dont constantly bug you everytime you walk by. At least verizon doesnt show how desperate they are to switch your phone service. Great phone service but not so great store service. I geuss we cant have the best of both worlds now can we...