If you ever want to get anywhere on time do not use this service. They don't track riders so it's always over crowded. Try make you stand or you can ride, which should be illegal. On top of that, they are always at least 45 minutes late on a good day. 0/5

I travelled to PA to visit a friend and bought a roundtrip ticket. The bus driver took my whole ticket and gave me the not valid for travel stub and I ended up having to buy an extra one way back to NYC. Even after complaining the company refused to reimburse me for my missing ticket and refused to give the driver disciplinary action. Traveler's beware! This is how they steal your money!

If I could give this bus company a 0 rating instead of a 1, I would. My experiences have been negative. Many years ago I filed a complaint with the company when a bus driver was driving erratically and displayed road rage towards other drivers. I hadn't used their company since then until very recently. Just yesterday, coming back from a NY trip, the bus, which some of them seem pretty old and worn, caught fire. The worst part of it, the bus driver got off the bus, but never told us or helped us get off the bus. We started to disembark ourselves and when one of the passengers realized the flames were coming out of the back rear started to yell and I began to yell "move it fast" to the rest of the passengers. Was afraid if the fire hit the gas, it could have exploded. It was a horrible stressful experience. We were left to fend for ourselves. NEVER will use this bus service again. They seem to put financial gains first instead of safety.