If I could give 0 stars, I would. The people are extremely rude. This store is NOT even a real Verizon store. I bought a phone from them and within 2 weeks the phone have malfunctioned. When I went to ask them for help, I was treated badly, spoken to rudely, and was offered no help. I was even told by one of their employees that because of the problems I am having with my phone, they will not sell it to anyone else because they didn't want other customer to go through what I am going through. Along with not helping me. I tried many times for their help with no luck. Found out that they are not a REAL Verizon store and can treat customers poorly. If you want great help and true Verizon customer service, Go to the one by the mall. They are the best and within being in that store for only 5 minutes, My problem was taken care of. DO NOT USE THE SO_CALLED NEW VERIZON STORE!! You will be disappointed. Never have I ever gone through what I have when it comes to trying to help a loyal customer.