They will say ANYTHING to get you under contract. I wanted to rent a unit to hold the abandoned items from a tenant who moved out of state & left her items in a home I manage. I asked if we could switch the rental acct into the tenant's name if she decided to have United Storage continue to hold her items - yes not a problem! Then I signed the rental agreement. A few months into the contract, the tenant wanted to do exactly as described above. I again asked United Storage if this would be a problem - nope. I just had to go in and sign some paperwork. I went in, and a different associate tried to have me sign an Abandonment form instead. When I pointed out the error, he told me according to RI laws, we couldn't simply switch the account over to another person unless they were physically present in their office to do so. They promised to try to rectify their error - didn't. I contacted CubeSmart Regional as well - at 1st said they'd fix it, then ignored my messages as well. Horrible.

The manager, i think his name was mike was very informative, the other guy i did not care for, did not pay attention to me. very inexpensive and very secure, lots of cameras and barbed wire, the gate looks like a border stop