Warning Kathy the employee will steal from your credit card with bogus charges!. Kathy charged me $100.00 cleaning fee when I returned the car. When I rented the car it had trash from the last person who rented it! Kathy tried to claim there is a $100.00 cleaning fee in the contract.. There is NO such fee!!! Kathy was hateful when I returned the car and grabbed the car keys from my hand, I have 2 witness to her rude nasty attitude. Please don't use this rental car company in Heath Ohio. I called Kathy's boss Rebecca Bernier 2 times and she never called me back! I guess Avis/ budget does not care if their employees steal and have horrible customer service skills!!