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Details

General Info

We're confident that when you get to know our family Hampstead Pool Spa and Patio, Inc, you will choose us for your next pool, spa and/or patio project. Take time now to get to know and to trust our family: Owners Wendy and Neal Purser: Wendy started in the family business and has over 40 years experience in the pool and spa industry ; Neal has been installing and servicing projects since 1977. Located in a 3, 600 sq. ft. retail store, managed by our Trained Staff great shopping with a great team! Our Project Superintendents each have over 15 years experience. Their focus on strict quality control, attention to detail, and strong customer relations has set the standard. The Service Manager has over 10 years experience in pool management and personally oversees all maintenance and new pool start ups. His team goal is simple and clear: fast, dependable service.

HoursCLOSED NOW
Regular Hours:
Mon - Thu
Fri - Sat

Contact Info

Phones:

Main - 910-270-1199

Fax - 910-270-8818

ExtraTollFree - 888-942-7665

Address:
16647 Us Highway 17 Hampstead, NC 28443
Email:

Reviews

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2 Reviews
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N
nofreaksallowedhere1117

09/25/13

1 Reviews0
1.0

I have not and will not recommend these people to anyone. First, when we were getting a quote for our pool, they gave us incorrect information regarding the ladder that came with the pool. We had to end up buying a conversion kit for it. They'd call and give us a date and time that they would be out to work on the installation, then they just wouldn't show up. This happened more times than I could count. They were supposed to come back out after installation and get the wrinkles out of the liner. After about a week or two of waiting for them to come, I popped into the store a few times to ask WHEN they were coming. We were basically told that they'll do it when they get to it. The last phone call we received was in May, saying that they'd be back "first thing in the morning" to fix the wrinkles. It is now September and to date, we have not heard nor seen them. Just as soon as we paid them in full, (which they required), they kicked us to the curb. Save yourself the headache.

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anonymous

11/24/10

1.0

Company did not perform as stated in the contract. The owner is rude and unprofessional When issues come up she is defensive and loud. Many times I was told they would be coming to work on our pool on certain days and no one would show up or call. She charged us for unauthorized work. I have never worked with a company that treated customers with no respect. The owner is more concerned about money than customer service. Before signing a contract, please have an attorney go over it with you. The owner will nickel and dime you to death. I was told it would take two weeks to install our pool and it took months. The time doesn't bother me as much as getting yelled at by the owner for asking questions regarding the service. I will not purchase another thing from this company. Checking the better business bureau, there are four complaints for the same issues we had. Wish I seen this before we hired this company

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Categories
Swimming Pool Equipment & Supplies, Spas & Hot Tubs, Swimming Pool Construction, Swimming Pool Equipment & Supplies-Wholesale & Manufacturers, Swimming Pool Repair & Service
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