I want to start off by saying I love my engagement ring form Kesslers but thats where it ends. I have had horrible experiences (yes plural) with them when it comes to my wedding band. After about four months with my wedding band a diamond falls out, not a bid deal I take it in and they fix it. Now about a month and a half later the same diamond falls out again! They fix it but alas it falls out again. This time the lady says that they will obviously fix it and they will talk to the vendor because the ring must be defective. So this time they tell me they are sending it down to Georgia to have the metal replaced and the same diamonds put it in, should take about 3 Months! (had to sign paperwork and give consent)So I wait the three months, no call to say its in, I wait a few more weeks and give them a call. The lady answers and says yes your ring has been in for 2 months, you can come get it. 1. How come nobody called me and 2. how was it in for two months already when it was supposed to be three months to fix it. So I am pretty mad and still at this point have not ever received an apology from any staff members. Now get this not even 2 weeks of my "basically brand new ring" the diamond falls out! So I call and ask to talk to a manager but there is some new computer system so I call back 3 times in one day and finally get to speak to a manager and she says I can get a new ring for the same value but they threw in a $115 credit. Which is not a lot considering they have had my ring longer than I have at this point and I have wasted a lot of time going back to Kesslers in Greenfield. So we go in and of course the only ring she can find is our defective one (they never discontinued it) in our price range so we end up having to pay an extra $300 but I will receive 2 rings. So the week of the promised delivery date I call on Monday and Wednesday and they say it will be in on Friday since thats the promised date. So I drive myself all the way to Greenfield to pick up my new ring. Guess what its not in, I am visibly upset yet I still receive no apology. They say their vendor is closed for the day and will call me back to let me know a date. Well today is Tuesday August 8th still did not receive a call. I call them and the lady says O yes I still have not heard from the vendor so I don't know a date when it will be in. So here I am on the week of my one year wedding anniversary with no apology, lots of wasted time, only $115 for my troubles, and still no rings. It is not worth the hassle do not go to Kesslers the only reason I am still going to them is because I have to! I also want to say that I worked in the service industry for many years and try to be as forgiving as understanding as possible, but I am losing my patience after a year.

On saturday, Oct. 08, 2011, my bride to be and I visited the milwaukee store on S. 76th st. We were waited on by Jan Brodzeller. I have never in my life met a more pleasant, professional, courteous, and helpful saleswoman. This woman was able to direct us to exactly what we were looking for (an engagement ring) in a matter of minutes. While speaking with her, it was like she could read exactly what we were thinking. She made the experience so joyful and painless and we were able to make our choices within 1/2 hour. We left the store making a $9k decision on the most beautiful 1.09 carat solitaire diamond w/a 1.75 carat wrap and a gorgeous men's band for myself. Richard Kessler should consider himself very lucky to have employees such as Jan and she is certainly invited to the wedding. Thanks so much Jan, Lawrence Stone and Mary Fuller.