I had an emergency happen at a rental property that I owned on a very cold and snowy Sunday ... he was honest when he told me that he may not be able to get to it until Monday or Tuesday and I could call another plumber if I wanted. I asked him to speak with my tenants -which he did- and he made arrangements with them that worked for them. He came in and did the job at less than the cost I expected! Really is an honest and cheap plumber!!