Consumer beware. Was on the listing of service centers for Hoover. 1st suspicious item was told just because vacuum is under warrantee doesn't mean repair would be free. Picking up paper clips, staples etc that clog the unit is not covered under warrantee service repair. I explained that the sale man shows vacuum sucking up thumb tacos, staples, etc. But that we had spoke to a Hoover rep that walked us through checking for clogs and other issues and none were found. Dropped vacuum off on 12/23/2011 and was told it would be a couple of weeks since it right before Christmas and they would be closed for a week and that Hoover would be closed until after the first week of January. They called and left voice mail that the motherboard needed to be replaced. 2 weeks went by I didn't hear anything called and was told the part was on order and that something was clogging the roller and there would be a $20 charge. Called today and was told they could not fin the vacuum and it's been over 20da