Arrived over an hour and a half late without courtesy call to say he's running late. On site his machine breaks. He left for over an hour to get a replacement machine. He said he went under the house which was not truthful because the entry way under the house was unscathed. He did find the exterior sewage clean out (we were not sure where it was). He did not apologize for the tardiness or for the job taking over 3 hours to complete due to carrying the wrong equipment on site. He attempted to charge me $330.00 for a basic rooter from the clean out, 100 feet. I told him that he'd come highly recommended and I would NOT be recommending him to anyone after showing up late, having faulty equipment and attempting to charge me the time it took for him to drive to wherever the other machine was being stored and the drive back to my home. He ran back out to the truck to double check his time and realized I was correct so he came down to $200. I appreciate them working in the cold. I had another guy who would not even work in those conditions so I do give them kudos for that. I would just really closely monitor them because they seem to like to ride the clock at the customers' expense. (I went out back to check on them after they first arrived they were out there just fiddling with the broken machine. Their hands were all dirty like they had been working on the machine for that first full hour because only THEN, did they say they needed to leave to get their better machine. They were out in the backyard for a full hour and starting to work before we even had a game plan together which I didn't like. I would recommend getting your estimate from them in WRITING before approving any work. He just saw me for money for some reason and thought I wasn't paying attention. When I say he, I am referring to the owner's son, accompanied by another gentleman.