Great customer service. Employees are knowledgeable about the products.

I have been to this store repeatedly. Now I am asking myself why I keep going back. Sure the cashiers are friendly. But, the Geek Squad has had my computer for a month. I was supposed to have it back no later than Sept. 21st. It is now the 30th and the part that expected on the 28th still hasn't even been shipped, let alone recieved. The service dept and the store both don't seem to care about communication (like I was promised), about talking about costumers on the phone (put ppl on hold before you talk about them), the sales ppl in the store aren't very helpful and when I ask someone for help they either don't know and/or they act like they don't want to help. For instance, the other day I needed a vidoe camera. There were sales ppl all over talking to other sales ppl. Finally, I asked for help and was left feeling like I shouldn't even be in the store. I will NOT be shopping at Best Buy EVER AGAIN!!! There are other places that appreciate having a customer. Basically, I have spent thousands in this store to be treated like dirt. Lesson learned!!!!

I will not go to another Electronics store because this store is so friendly and the associates stay with you when you are shopping to make sure everything is alright.