Burt came to me highly recommended but unfortunately I dialed the wrong number and got another cleaning company last week...My husband called yesterday to have them come back to clean under our beds (and he actually dialed the correct number) when Burt arrived we both realized he is not the person that cleaned my carpet initially. I expected him to not clean it since he had not been here before and it was such a small job. Not only did he clean it...The quality of his cleaning compared to the other company is like night and day. Burt will be the only person I called going forward to clean my carpets his customer service and the quality of his work is impeccable!!

Burt and his associate did an excellent job cleaning our carpet! They were punctual, professional, and made our carpet look almost new again. We were very pleased with their service and would definitely recommend them!

I scheduled an appointment to have my tile shower steam cleaned. I gave Mr. Sappenfield my address, he called to confirm. We discussed the estimated costs & how the work would be performed, as well as adt'l sealing he may be able to do on-site. On the morning of my appt, I had my bathroom completely cleaned out, so the work crew could have space. At 9:07am Sappenfield called from a gas station on I-20 to say he was having trouble finding my address on GPS. The address he stated was incomplete and in "Aiken", not Warrenville, so I told him he had my address incorrect & gave it to him again. I that he was already 40 minutes late, and he would be at least an hour late for our appt. He got mad, said I was wrong; our appt was at 9am & since I was frustrated with him I could find someone else to do my work & hung up on me! He is very unprofessional - was late no matter whether his appt was 8:30 or 9am, so for him to be so rude was not called for in this situation. I do not recommend them.

He did not tell me the price before he cleaned my carpets. Charged me $800.00 I would never have let him do my carpet if I knew it was that much $. I feel he ripped me off !!!! Also the carpet did not stay clean as long as he said it would-therefore I don't think he used scotch guard like he promised.

This guy was so rude. He told me since I lived in a rural area I should just feel lucky to get a good contractor. He wouldn't provide a quote. He provided a tentative ballpark around $2,000 to clean carpet/tile with fuel surcharges, etc. When I told him that was highway robbery he said "good luck on the internet young man." Very poor customer service.