I have been generally satisfied with this service. The hair cuts are as good, or better, than many of the other local places I've been to. Of course, I'd always like a better cut - with my bad hair. The stylists listen well ! The atmosphere is pleasant, everone seems to get along and work well together. The place is always adequately staffed, so there is not a long wait. All the housekeeping is kept up with, so it's very clean and tidy. The place could use a decorators touch - some color and more interesting decor... Now, if I could get a hircut after 8pm I'd be all happy.