I took my daughter to Flash & Flair this afternoon. I must say, all of the reviews that I ready were accurate. My daughter's hair is natural, and she came away from the salon, with a truly smooth and silky look. She loves it, as do I. Marlena was waiting for us when we arrived, so she is indeed prompt, and you won't waste your time sitting around waiting. She is very knowledgeable about hair care, and welcomes questions, and believe me, I had plenty. We truly did walk away feeling like we had visited Flash & Flair before, Marlena makes you feel that comfortable. My daughter could not stop smiling all the way home, and I cannot tell you how many pictures I had to take of her. I am planning to make an appt. for myself this week-end. I'm hoping she can work the same magic on my hair as she did my daughter's. I always thought my daughter had very pretty hair, but Marlena made it stand out even more. If she can work just half of that magic on my tresses, I'll be avant-garde!