We have been with Insurance One as an agency for as far back as I can remember. We have never had a house fire but we had one dec 16th and did not know what the process was and it seemed someone had dropped the ball but.... we should have called sooner but my main reason for writing this review is to say that Donna (I do not know her last name but she was so nice and made sure to check on things and assured us that we would get the much needed help, our money for operating on was running out, with medical bills, eating out without a kitchen and with a medical problem that I should not have been in soot for a month already, I even faxed the insurance company a medical report from the dr. I still do not know how much we can depend on the ins,but Ins one was wonderful once the problem was brought to their attention. Thank you Donna you know who you are.

I am putting one star because it makes you, if I could they would be negative! I went in to pay my bill and one of the agents hit my car. It would not have been that big of a deal had she told me and not just left. She told someone else inside the office and I found out from a third party. Then when she came back from lunch she rolled her eyes while she said "oh sorry" and had a no big deal attitude about the whole thing. I am extremely livid and will be looking for another company even if they are more money.